Support You Can Count On
Our team responds to product and order enquiries promptly. After-sales enquiries are acknowledged within 12 hours, with a proposed solution provided within 48 hours after the necessary information is received.
Discuss clear or colored TPU PPF, finish, roll size, thickness, and packaging. Custom specifications are reviewed for technical feasibility, sampling, MOQ, and lead time before confirmation.
Samples help you evaluate TPU material, color, gloss, surface texture, and installation handling. Screen images are a reference; review physical samples and the agreed specification before approving a bulk order. Contact our team to confirm sample availability and cost.
Selected products are available from one roll. This helps new customers test products and start with less inventory.
After-Sales Support and Warranty
Product Quality Problems: confirmed manufacturing defects such as yellowing, delamination, adhesive failure, or a product that does not meet the agreed specification under normal-use conditions.
Transportation Damage: damage caused by shipping.
Check the quantity, specification, labels, and packaging when your order arrives. Report incorrect items, shortages, visible defects, or shipping damage promptly, preferably within 24 hours, with photos or videos and the order reference.
The delivery inspection is separate from the product warranty. Standard warranty periods are 10 years for clear TPU PPF, 5 years for colored TPU PPF, and 5 years for standard PVC vinyl wrap. Coverage and any customized-product terms must be confirmed in the written order and warranty documents.
Provide the order reference, batch or roll label, photos or videos, and details of storage, installation, and use. If a defect appears during installation, stop work and retain the affected film and an unused sample for review. We acknowledge after-sales enquiries within 12 hours and aim to propose a solution within 48 hours after receiving the required information.
For confirmed manufacturing defects, we will agree on replacement, credit, refund, or another remedy under the written order and warranty terms. Retain the affected material until our team confirms the inspection and return arrangements. Shipping-damage responsibility is reviewed against the shipping arrangement.
For non-quality issues, any replacement and related shipping costs are agreed with the customer before action is taken.
